TERMS AND CONDITIONS

§ 1
SUBJECT OF THE REGULATIONS

1. The Regulations specify the subject of providing services, liability and staying in the Palace Forge and are an integral part of the agreement, which is concluded by making a booking, payment of the booking fee or the entire fee for staying in the facility. By performing the activities listed in the previous sentence, the Guest confirms that they have read and accepted the Regulations.
2. The Regulations apply to all persons staying in the Palace Forge.
3. The Regulations are available in each room and can be viewed at the Reception.
4. The Guest is taken care of by the Hotel Reception.

§ 2
BOOKING

1. Before making a booking and concluding a rent agreement, the Guest should familiarise themselves with the contents of these Regulations.
2. Booking can be made using the ICT system, including online, by phone or in person at the Palace Forge Reception.
3. After booking a room online or by e-mail, the guest will receive a confirmation at the e-mail address provided by them, which contains information about the booking (place, time, price of the booking, payment method) and confirmation of the booking. Confirmation of booking means the conclusion of a rent agreement.
4. In the event that the Guest makes a booking by phone, the confirmation of the booking will be sent to the e-mail address provided by the Guest in the shape of a form confirming the booking and containing the following information: place, time, price of the booking, and method of payment.
5. Confirmation of booking means the conclusion of a rental agreement.
6. The basis for check-in of a Guest shall be a presentation of a photo ID to the front desk employee and signing the check-in card. The presentation of an identity document is necessary in order to conclude an agreement for the provision of services referred to in §2, as well as to ensure the safety of the Guests.
7. An apartment can be hired for at least 1 hotel night, which shall constitute a minimum term of a rent agreement.
8. The Guest may not transfer the room or share it without the consent of the Receptionist, even if the period for which they paid has not expired.
9. Persons who are not Guests may stay in the guest's hotel room with the consent of the Reception. These people can use selected attractions offered by the Palace Forge after paying the appropriate fee set in individual regulations or as agreed by the Reception or Management.
10. The Palace Forge reserves the right to refuse to accept the Guest, including cancellation of their booking in the event that during the previous stay both the Guest and their accompanying persons and visitors grossly violated the Regulations, in particular by causing damage to the property of the hotel or the Guest, damage to the Guests, hotel employees or other persons staying in the Palace Forge.

§3
CHARGES FOR SERVICES AND PAYMENT TERMS:

1. The amount of the room rental fee for a stay is specified each time on the booking confirmation form received after booking or by telephone at the time of booking.
2. The fee indicated in the price offer on the website and the booking form includes value-added tax and covers the fee for the stay of the number of persons specified in the agreement, together with the usual range of ancillary hotel services included in the stay. Additional fees and deposits may be added to the rental fee, as indicated in the agreement.
3. The rental agreement does not include cleaning not covered by the hotel's schedule, the rental of a baby cot or the stay of a pet.
4. Having made a booking, the Guest is obliged to pay a booking fee for the rental of the room to the bank account indicated in the amount specified in the confirmation of the booking, which constitutes part or all of the fee for the stay indicated in the booking.
5. The rules of cancellation of a booking and refund of the paid booking fee are specified separately in the Rules of Changes and Cancellation of Bookings.
6. The booking fee is only a charge for preparing the room and does not constitute a charge for staying in the room. The Palace Forge shall be entitled to unilaterally cancel the booking and the rent agreement in the event that the Guest fails to pay the booking fee by the specified deadline. Palace Forge may restore the booking in the event that the Guest pays the booking fee after the indicated date, provided it still has rooms available, but the room rented as a result of restoration in this manner may be different from the room originally booked.
7. The booking fee is included in the accommodation fee. The remaining part of the accommodation fee may be paid by the Guest by bank transfer, credit card or cash at the reception desk on the day of check-in.

§4
CHECK IN/CHECK OUT

1. The room is rented for hotel nights.
2. The check-in time begins at 3.00 p.m. and ends at 11:00 a.m. Any changes to the start or end of the stay may be subject to individual arrangements with the facility.
3. The stay ends at 11:00 a.m. on the last day of the booked period. The Guest is obliged to return the key to the Reception by 11:00 a.m. or another time agreed with the Palace Forge.
4. A request to extend the stay beyond the period indicated on the day of arrival should be submitted by the Guest no later than 8 p.m. on the day preceding the day of check-out in the Palace Forge. The facility will accommodate requests to extend your stay subject to room availability.
5. If the Guest does not check in by 11:00 of the last day of the stay, the guest may be charged an additional fee in the amount of the cost of one night's stay in the rented room. Charging this fee does not entitle the Guest to stay in the room or extend the concluded rent agreement.
6. The Palace Forge reserves the right to refuse to extend a Guest's stay at the hotel in the event of non-compliance with the regulations.

§5
SERVICES AND ANCILLARY SERVICES

1. The Palace Forge provides services in accordance with its standard.
2. In case of any reservations concerning the quality of services, the Guest is requested to immediately report the reservations to the Reception, which will enable the staff to react and improve the standard of services provided.
3. If the Guest discovers defects or missing equipment upon entering the room, they are obliged to immediately report their observations to the Reception. Otherwise, they will be charged for losses and damages.
4. The Palace Forge is obliged to provide the Guests with:

• conditions for full and uninhibited rest,
• security of stay, including the security of keeping private information about the Guest;
• professional and courteous service in all services provided in the hotel;
• cleaning the room and performing necessary repairs of devices while the Guest is absent, and in their presence only if they wish so,
• technically efficient service; and in the event of defects that cannot be rectified immediately, the hotel will endeavour to change rooms where possible or otherwise mitigate the inconvenience.

§6
GUEST'S LIABILITY

1. In the Palace Forge, children under the age of 16 should be under the constant supervision of legal guardians. The legal guardians will bear material responsibility for any damage to the equipment and technical devices resulting from the actions of children.
2. The Guest bears full financial responsibility for all types of damage, destruction and contamination of the equipment and technical devices of the Palace Forge caused by the fault of the visitors. The amount of the charge will depend on the costs that the Forge has to bear in order to bring the damaged items back to their original state.
3. The Guest undertakes to use the room in accordance with its intended purpose, not to remove any elements of its equipment and decoration from the room, as well as not to copy the room keys given to them for the duration of the stay.
4. In case of violation of the Regulations, the Palace Forge may refuse to provide services to a person that violated them. Such a person is obliged to immediately comply with the demands of the facility, pay the amount due for current services, pay for possible damages and leave the Palace Forge.
5. Each time the guest leaves the room, they should turn off the TV, turn off the light, turn off the water, check that the door is closed, and take care of the room key.
6. Smoking tobacco products, including smoking electronic cigarettes and the use of narcotic drugs throughout the Palace Forge and the Palace is prohibited. The Palace Forge will indicate the places where smoking tobacco products, including electronic cigarettes, will be allowed. The Guest who does not comply with this prohibition will be charged a fee equivalent to the cost of bringing the room to its original state, not less than PLN 600 + the cost of the room for the duration of its shutdown.
7. The Guest is obliged to always secure the room when leaving it by locking the windows and the entrance door with the key and taking care of the key or leaving it at the reception.
8. As a standard, the Guest receives one room key.
9. A fee of PLN 100 per key is charged for lost or destroyed keys.
10. The Guest has an opportunity to stay with a pet after prior notification of this fact at the time of booking, paying an additional fee of PLN 25 per night. In the case of introducing unreported animals into the area, both by the Guest and by the visitors of the Guests, the Guest may be charged a fee equivalent to the costs necessary to bring the room or other premises to the initial state, not less than PLN 500 for each day of the animal's presence on the area.

§7
LIABILITY OF THE HOTEL

1. The Palace Forge and Dobra Korczewskie Sp. z o.o. shall not be liable for damage or loss of a car or other vehicle belonging to the Guest, objects left therein and live animals, regardless of whether the vehicles were parked in the parking lot at the Palace Forge or in another designated place on the premises. The Palace Forge has a monitoring system from which the recordings can be made available at the request of the Guest in order to identify the event if any.

§8
RETURN OF THE OBJECTS LEFT

1. Personal items left by the departing Guest in the room of the Palace Forge will be returned to the address indicated by the Guest and at their expense. The Guest is responsible for ordering a courier. If no such instruction is received, the Palace Forge will keep the above items at the expense of the owner for a period of three months, and after this period the items will be disposed of. Due to its properties, food will be stored for a period of 24 hours. Food items will be disposed of immediately after the Guest's departure.

§9
QUIET HOURS

1. In the Palace Forge, there are quiet hours from 11 p.m. to 7:00 a.m. of the following day.
2. The behaviour of the Guest and persons using the services of the Palace Forge should not disturb the peace of the stay of other Guests.
3. The Palace Forge may refuse to continue providing services to a person who has violated this rule without reimbursing the costs incurred for the stay.

§10
COMPLAINTS

1. Guests have a right to lodge a complaint in the event of noticing deficiencies in the quality of services provided, in accordance with applicable law.
2. The condition for considering the complaint is its submission in writing to the reception of the Palace Forge. The complaint should be filed immediately after noticing the deficiencies in the standard of services provided.
3. Complaints are processed within 30 days from receipt. The Guest shall receive information on the outcome of the complaint processing process at the e-mail address provided by them or by phone.

§11
ADDITIONAL PROVISIONS

1. No dangerous goods, weapons, ammunition, flammable, explosive or illuminating materials may be stored in the rooms of the Palace Forge.
2. Due to fire protection requirements, it is forbidden to use heaters, electric irons and other similar devices not included in the hotel equipment in the rooms.
3. Guests are not allowed to make any changes to the rooms of the Palace Forge and their furnishings.
4. The offer, pictures, equipment and facilities of the Palace Forge rooms as well as prices given on the website are for information, reference and advertising purposes only. The actual condition of the rooms and the price of their rental are given in the form received after booking or in a telephone conversation.
5. It is forbidden to swim and fish in the ponds in Szczeglacin, which operate under the brand name 'Dobra Korczewskie'.
6. Guests can rent bicycle equipment in accordance with the applicable price list.

§12
GDPR

The controller of the personal data provided by you is Dobra Korczewskie Sp. z o.o. ul. ks. Stanisława Brzóski 3a, 08-108 Korczew. The Controller ensures that your data is used in a manner consistent with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. Your data provided in the forms will be processed in order to provide a hotel service, legal obligations imposed on the Controller, pursuing and defending claims against them, and the Controller's justified interest in the scope of monitoring carried out in the Palace Forge, which at the same time takes into account your security. We only store the monitoring data for 15 days and then it is deleted. The Controller processes other data no longer than required by law. Your personal data will not be used for other purposes or passed on to other entities, except for those legally authorized to do so. We may entrust it for processing to entities that support us in conducting business or help us effectively protect data but only on the basis of concluded entrustment agreements (e.g. for the purpose of servicing IT infrastructure). During the processing of personal data, you have the right to access, rectify, delete, transfer, limit processing, object to processing and submit a complaint to the supervisory authority. Providing data is always voluntary, however, failure to provide it may result in the inability to perform the agreement. You can exercise your rights by submitting a request to the Controller at the following e-mail address: biuro@korczew.com. You will also be asked to provide some form of ID but we only do this to verify the correctness of the information provided. The Controller also informs that in the case of using the websites providing booking services or a tour operator, the Palace Forge receives your data from an intermediary, such as this website or the organiser. The Controller of the data after their transfer for implementation is Dobra Korczewskie Sp. z o.o. with its registered office in Korczew, ul. ks. Stanisława Brzóski 3a, 08-108 Korczew.